Cape Porpoise Lobster Co. Sales and Ordering Policies
We’ve made it easy for you by providing you with a fully secure and automated Internet retail site; however, if your browser does not support appropriate security features, or you simply wish to order by phone or fax, we are happy to assist you. Our automated order and shipping system will only support shipments within the U.S. at this time.
If next day delivery is requested, orders have to be placed before 1:30 p.m. Eastern time even if you’ve received a confirmation. FedEx arrives for pickup at a determined time – web site confirmations are automated and is not a guarantee of overnight delivery if made after the 1:30 p.m. cut off time. Give us a call at 1-800-967-4268 if you have a rush shipment – we will make every effort to see that your shipment goes out that day.
Ordering by Phone:
You may reach us by calling 207-967-4268 or (Toll-Free) 1-800-967-4268 in the U.S. One of our staff members will assist you, or you may leave us a message and we will return your call to accept your order.
Ordering by Fax:
To order by fax, simply complete your shopping cart order form, then fax to us at 207-967-3511
For your convenience, we accept Visa, MasterCard, and American Express. Your order will be charged to your credit card only upon shipment.
All orders are shipped FedEx except when customers request other carriers. International customers, please contact us at 800-967-4268 for ordering and shipping information. Upon receipt and confirmation of your order, we will send you an e-mail confirming the ship date and tracking number of your order. For shipping, you can normally expect your order the next day from order receipt. You can then check on the status of your shipment by accessing FedEx directly from our site.
Cape Porpoise Lobster Co. Inc., 70R Mills Road, Kennebunkport ME, 04046
Cape Porpoise Lobster Co. guarantees your complete satisfaction. Let us know if we can assist you with any questions regarding the guarantee of our products. Please note that Cape Porpoise Lobster Co. is not responsible for the misuse, accidental breakage of products or product that is left outside in adverse weather conditions. If you are unsatisfied with your product, please return to sender to receive your money back for the price it was purchased at. We require a photograph of the affected products and customers must attempt to reach us via phone or email on the date of delivery. Please make sure the picture properly shows the spoiled products or lifeless lobsters on its back and this can be sent to firstname.lastname@example.org along with your order number and the best way to reach you.
To help us review your refund, please follow these instructions for submitting photos:
- If your lobster arrives dead, provide a photo of the dead lobster on its back.
- For underweight products, a photo must be submitted with the product on a food scale.
- For spoiled products, a photo must be submitted showing product temperature over 40℉.
Money Back Guarantee:
We DO NOT offer a money back guarantee for any lost or late products during major holidays. FedEx & UPS do NOT offer money back.
Barring any exceptional circumstances, Cape Porpoise Lobster Co. does not submit “money-back guarantee” requests for shipments that are delivered late but on the commitment date.
We limit this guarantee because of the extraordinary efforts PeriShip and FedEx make in supporting our shipments. When a package is facing a potential delay or other problem, both PeriShip and FedEx will spend considerable time and effort correcting the situation no matter what the reason for the delay might be. PeriShip and FedEx focus is on getting the perishable product to its destination in time to save the product; we believe this is the best policy for perishable shipments.
In the event that you received a frozen product that has partially thawed in transit, you can continue to let the product defrost for immediate use or put it back in the freezer for storage. We often ship frozen and fresh products together and partial thawing of the frozen products can be expected. The FDA notes that frozen seafood that has not exceeded an internal temperature of 40 Degrees Fahrenheit and remains cool to the touch externally can be refrozen without issue. Please contact us if you have any questions about specific products.
If at any time you have a question or need more information about our products, or services, please e-mail us.
Or call (Toll Free) 1-800-967-4268 – Cape Porpoise Lobster Co., Inc.
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