Return Policy:
Cape Porpoise Lobster Co. Inc., 70R Mills Road, Kennebunkport ME, 04046
Cape Porpoise Lobster Co. guarantees your complete satisfaction. Let us know if we can assist you with any questions regarding the guarantee of our products. Please note that Cape Porpoise Lobster Co. is not responsible for the misuse, accidental breakage of products or product that is left outside in adverse weather conditions. If you are unsatisfied with your product, please return to sender to receive your money back for the price it was purchased at. We require a photograph of the affected products and customers must attempt to reach us via phone or email on the date of delivery. Please make sure the picture properly shows the spoiled products or lifeless lobsters on its back and this can be sent to orders@capeporpoiselobster.com along with your order number and the best way to reach you.
To help us review your refund, please follow these instructions for submitting photos:
- If your lobster arrives dead, provide a photo of the dead lobster on its back.
- For underweight products, a photo must be submitted with the product on a food scale.
- For spoiled products, a photo must be submitted showing product temperature over 40℉.
Money Back Guarantee: We DO NOT offer a money back guarantee for any lost or late products during major holidays. FedEx & UPS do NOT offer money back.
Barring any exceptional circumstances, Cape Porpoise Lobster Co. does not submit “money-back guarantee” requests for shipments that are delivered late but on the commitment date.
We limit this guarantee because of the extraordinary efforts PeriShip and FedEx make in supporting our shipments. When a package is facing a potential delay or other problem, both PeriShip and FedEx will spend considerable time and effort correcting the situation no matter what the reason for the delay might be. PeriShip and FedEx focus is on getting the perishable product to its destination in time to save the product; we believe this is the best policy for perishable shipments.
Frozen Products:
In the event that you received a frozen product that has partially thawed in transit, you can continue to let the product defrost for immediate use or put it back in the freezer for storage. We often ship frozen and fresh products together and partial thawing of the frozen products can be expected. The FDA notes that frozen seafood that has not exceeded an internal temperature of 40 Degrees Fahrenheit and remains cool to the touch externally can be refrozen without issue. Please contact us if you have any questions about specific products.